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How to Resolve Holiday Complaints

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How to Resolve Holiday Complaints

For many people, their annual one or two week overseas holiday is the time they most look forward to throughout the year. They will plan their finances and valuable time accordingly, to ensure that they make the most of this precious time away.

As with anything in life, however, it can never be guaranteed that anything will ever spoil this break. You can ensure most financial unforeseen eventualities are catered for with travel insurance. There may, however, be issues or Holiday complaints that arise which will need to be addressed whilst you are on holiday, or once you return to the UK.

Relatively minor complaints may be addressed whilst you are on holiday and will more often than not be resolved by speaking to the hotel staff or your holiday or tour operator representative.

If these issues are still not addressed satisfactorily, you may wish to complain in person or in writing to the travel agent or tour operator.

If you are still not entirely happy you may refer your complaint or issue to the regulatory authorities for travel, ABTA or ATOL.

Here your issue should be dealt with quickly and efficiently, so as not to put you off booking the next year's well earned break.


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